Privacy Policy

At Agam Spaces, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, request a design consultation, or interact with our services.

Agam Spaces is a brand/business initiative powered by ModDwell Infra Private Limited (“we”, “us”, “our”, or “Agam Spaces”).

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you interact with our website or contact us. This may include:

Personal Information

• Full name
• Mobile number
• Email address
• City or project location

Property details

• Property type
• Project type
• Interior requirements
• Preferred project timeline
• Estimated budget
• Other information provided during an enquiry or consultation

Project Information

If you request an interior design consultation, we may also collect information such as:

• Floor plans
• Property dimensions
• Room requirements
• Design preferences
• Images or documents uploaded by you
• Information about your proposed or existing property

You should only upload documents or information that you are authorised to share with us.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, advertising technologies, or similar technologies. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Website interactions
• Referring website
• Approximate location information
• Other technical or usage information

This information helps us understand how visitors use our website and improve our website, services, and marketing activities.

3. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries
• Contact you regarding your interior project
• Schedule design consultations
• Understand your design and project requirements
• Prepare proposals and quotations
• Provide interior design and related services
• Communicate project-related information
• Provide customer support
• Improve our website and services
• Analyse website usage and performance
• Understand customer requirements and preferences
• Send relevant marketing communications, where permitted
• Measure and improve our advertising campaigns
• Prevent fraud, misuse, or unauthorised activity
• Comply with applicable legal and regulatory requirements

We will use your information for purposes that are relevant to your interaction with Agam Spaces and our services.

4. Design Consultation and Enquiry Forms

When you submit a consultation or enquiry form on our website, we may collect information such as your name, contact details, property information, location, project requirements, budget range, timeline, and uploaded floor plans.

We use this information to understand your requirements and contact you regarding your interior design enquiry.

Submitting a form does not necessarily mean that a project or service agreement has been confirmed.

5. Communication Through WhatsApp, Phone and Email

If you contact Agam Spaces through WhatsApp, telephone, email, or other communication channels, we may use the information provided through those channels to:

• Respond to your enquiry
• Provide information about our services
• Follow up on your consultation request
• Share quotations, proposals, or project-related information
• Provide customer support

Where applicable, communications may be managed through third-party communication or customer relationship management platforms.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, measure website performance, and support advertising activities.

Cookies may help us:

• Remember certain preferences
• Understand how visitors use our website
• Measure marketing campaigns
• Improve website performance
• Provide more relevant advertising

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Analytics and Advertising Services

We may use third-party analytics and advertising platforms to understand website traffic, measure campaign performance, and improve our marketing.

Depending on the technologies implemented on our website, these services may include platforms such as:

• Google Analytics
• Google Ads
• Meta advertising technologies
• Google Tag Manager
• CRM and marketing automation platforms

These third-party services may process information according to their respective privacy policies and terms.

8. Sharing of Your Information

We do not sell your personal information as a standalone product.

We may share relevant information with trusted service providers and partners where necessary to operate our business and provide services. These may include:

• Website hosting providers
• CRM and lead management platforms
• Communication service providers
• WhatsApp or messaging service providers
• Analytics providers
• Advertising platforms
• Technology and software service providers
• Professional advisers
• Service providers involved in delivering our services

We only intend to share information where there is a legitimate business, operational, contractual, or legal reason to do so.

9. Data Security

We take reasonable technical and organisational measures to protect the personal information we collect from unauthorised access, misuse, alteration, disclosure, or loss.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, providing services, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

The retention period may vary depending on the type of information and the purpose for which it was collected.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. If you click on a third-party link, you will be directed to that third party's website.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

12. Children's Privacy

Our website and services are intended for general audiences and are not specifically directed towards children.

We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

13. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Raise a concern about how your information is handled

To exercise an applicable privacy right, please contact us using the details provided below.

14. Marketing Communications

If you provide your contact details through our website or other enquiry channels, we may contact you regarding your enquiry, consultation, project, or services.

Where applicable, we may also send promotional or marketing communications. You may request to stop receiving promotional communications at any time by contacting us or using the available unsubscribe/opt-out mechanism.

Please note that even if you opt out of marketing communications, we may still contact you regarding an active enquiry, consultation, project, transaction, or other necessary business communication.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.